Versand

Shipping Policy

Effective Date: 28/09/2024

We are committed to timely delivery. Below are our shipping procedures and delivery timelines.

1. Processing Time

Orders are processed within 4 business days, Monday to Friday, excluding public holidays.

2. Shipping Time

DHL delivers within 6 business days in Germany, and international orders typically arrive within the same timeframe. Once handed to the courier, delivery times are managed by them, and we cannot be held accountable for delays caused by the courier. For any issues, please contact the courier with your tracking details, or reach out to us for assistance.

3. Tracking Your Order

Once shipped, you'll receive an email with a tracking number to monitor your delivery via the DHL or relevant courier's website.

4. Shipping Costs

Shipping fees are calculated at checkout based on location and order weight, and shown before purchase confirmation.

5. Cancelling Your Order

To cancel, email support@flexorbag.de with your order number. Cancellations are only possible before shipping, within 4 business days.

6. International Shipping

We ship to Germany and other international destinations. Customs fees, duties, or taxes are the customer's responsibility. Delivery times may vary based on destination and customs.

7. Shipping Insurance (Optional)

We offer insured shipping as an optional service for an additional fee. This service provides added protection for your order while in transit.

What is Covered:

Damage: If your package is damaged during delivery, the insured shipping option will cover the full value of your order.

How to Purchase Insurance:

During checkout, you will have the option to select insured shipping as an add-on. This will ensure that your order is covered in case of any issues with the delivery process.

Claims Process:

If you choose insured shipping and your package is damaged, please contact us within 4 days of the delivery date.
We will guide you through the claims process, which typically involves submitting relevant documentation (such as photos of the damage).
Once your claim is processed, we will either replace the item or offer a refund, depending on the situation.

Non-refundable Insured Shipping:
Please note that the cost of insured shipping is non-refundable, even if you return the item. The insured shipping fee is for the protection of your order during transit and is not related to the return process.

8. Delays and Issues

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather, customs processing, or courier issues.
If there are significant delays or issues with your shipment, please contact us at support@flexorbag.de, and we will assist you in resolving the matter.

9. Contact Information

For any questions or concerns regarding shipping, please contact us at:
Email: support@flexorbag.de

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. All changes will be posted on this page with an updated effective date.
By making a purchase on our website, you acknowledge and agree to the terms outlined in this policy.

Acceptance of Shipping Terms

By placing an order on our website, you acknowledge that you have read, understood, and agree to abide by the terms set forth in this Shipping Policy.